Susan Young's
Amplify Blog
10 Tips on How Successful Brands Manage a Media Crisis
"This kind of thing never happens here."
How many times have you seen and heard that line in the midst of a breaking news story?
Business leaders who think a publicity crisis is "for someone else" are likely to get caught short when something unexpected happens. Hopefully it won't be a massive incident that the networks cover. Still, we must be realistic because a local story can negatively impact your brand reputation, hiring and revenue for years to come.
If a plane or truck crashes into your building, you may find yourself scrambling to craft a statement or press release. A white-collar crime or violent incident can also attract unwanted media attention.
The following 10 points will help you be proactive when dealing with reporters and the public.
1. Have a crisis management plan in place and update it once a quarter. This...
Stop Selling and Focus on People: My Interview with Seth Godin
The days of B2B and B2C sales models never existed, according to business author Seth Godin.
During a recent interview, Godin told me that behind every business is a human being who makes purchasing decisions.
Transcript: (Seth Godin) “When you’re selling to a business, you’re not really selling to a business. Businesses don’t buy anything; people buy things.
The person at Ford buying brake lines, doesn’t need brake lines. They need a story to tell their boss. Because they’re not actually on the assembly line, they are the purchaser.
We sell stories. The shift now is that there’s way more people to connect with, which is good. But, those connections are way more difficult because there are way more people to connect with. So, we have this challenge. Which is stop being bureaucratic and understand that people are going to buy a story that increases their status based on what’s important to them.”
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