Susan Young's
Amplify Blog

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The Power is Not in Your Words

No words.

Our nonverbal communication is much more powerful than our spoken words.

Research from Nature-dot-comĀ says that people don’t just listen to what we say.

They also interpret our facial expressions, body language, and vocal cues at the same time. šŸ’Æ

You don’t have to say much because nonverbal cues and clues can substantially shape perceptions of emotion, credibility, and trust.

The bottom line: Be a people-watcher.

Pay attention to body language and physical energy. Equally important, be aware of your own facial expressions and gestures when interacting with others.

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The Golden 2-Step Process in Communication

I thought of you.

I picked up my phone and called you.

Whether you answered or I reached your voicemail, the first thing I said was:

I was thinking of you.šŸ˜‰

Human-to-human communication.

You have the power to make another person feel special and valued.

No texting.

No reason.

It’s just a simple two-step process based on our shared humanity and kindness.

āž”ļøStep 1. Think of someone.

āž”ļøStep 2. Pick up the phone.

Here’s the truth:

A small gesture like this can brighten someone’s day.

It might even make your day better. You could find yourself smiling.

If you end up talking in real time, it doesn’t need to take long.

Even a few minutes are enough, no matter how busy you are.⌚

Put some positive energy into the world.

Don't overthink.

Don't complicate it.

Take action.

You got this.šŸ¤—

PS: This works in business and at home.

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When AEC Goes 'All In' on Communication, This Happens

"I've grown from it and want to keep going."

This is what a group coaching client, Phyllis, told me today.Ā 

I've watched her go all in these past three months of Amplify, my online coaching program.Ā 

It's where A/E/C pros uplevel theirĀ communication,Ā confidence, and sales.Ā 

Still, the way to grow andĀ get your desired resultsĀ is to be eager to learn.Ā 

🧨Honoring commitments was also discussed in our coaching session. 

šŸ‘€People showed up to Amplify in different ways.Ā 

They participated on different levels.

So they dug into the content and enjoyed the wisdom and techniques they hadn't heard before.šŸ‘

They appreciated my no-nonsense approach toĀ building human connections.Ā 

Like so many in A/E/C, students wanted to:

  • Become moreĀ clear and confidentĀ in business development meetings.
  • Overcome limiting beliefs around public speaking and communication.
  • Learn high-level brain science so that selling is conversational—without awkward, canned slide decks.
  • Simplify complex data to engag
  • ...
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Tired of Low Productivity and Miscommunication? Do This.

Work with a sense of urgency.

High achievers do it all the time.Ā 

What about having a sense of urgency to improve communication skills?Ā 

Not technology tools. I'm talking about interpersonal relationships.Ā 

There's been a flurry of posts and infographics about communication in today's workplace.

The suggestions include:Ā 

  • Don't complain
  • Be assertive and empatheticĀ 
  • Be a team playerĀ 

These recommendations are covered in cobwebs and dust.Ā 

🤪Hello, 2023. 

Too many industries work with a sense of urgency around technology and equipment.

But problems arise when human communication is not a priority.Ā Ā 

Most employees don't know the new brain science and psychology behind our communication.Ā 

Yes, there are legit concerns about people skills.Ā 

First, though, we must haveĀ high levels of self-awareness.Ā 

Internal communication and narratives have to shift. As you clear out limiting beliefs, interacting with others is much easier.Ā 

Deep listening (not active listening) is an e...

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