Our non-verbal communication is VERY telling.

Words wield power. Still it's our gestures, facial expressions, and body language that speaks volumes!

Today is World Smile Day. How does this tie into our business communication?

In this 3-minute video, I'll tell you how. Watch it here.

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A magazine reporter, Rasheeda, emailed me to request an interview.

No pitching.

No press releases.

No chasing.

Rasheeda—who writes about nonprofit associations—contacted me late Monday.

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After exchanging four quick emails, we had the logistics down and the phone interview confirmed for Tuesday morning. 

That’s it.

It can be this easy.

How did Rasheeda find me?

I had been showing up and offering free resources and value in a group we both belong to (not on Facebook)

Rasheeda was watching.

That was in early 2020.

She first contacted me in March, 2020 when the pandemic hit.

Rasheeda was interviewing a few PR people about the importance of nonprofits having crisis communication plans.

She had seen my posts and poked around my website.

The article ran, I thanked her and that was it.

Within just three months of Rasheeda’s first article...

I was FaceTiming with my nephew Eric, a college senior preparing to take on the world and make his mark.

Eric loves writing and has a strong sense of himself. He's bold, fun and funny.  But he scared me beyond words. 

Eric told me about his papers and professors. I'm sure he saw me twitch as he described his writing style and expression within the confines of a college classroom.  

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I told Eric point-blank: For the most part, everything you've had to write in college—style, formats and opinions.—will all go out the window.

The writing most of us have learned in school and have been using in business all these years is rarely effective these days.

Why? 

Long, dry and stuffy writing is equivalent to a sleeping pill. People want personality and pizzazz.   

Please don't ...

In a perfect world, we could put a pushpin on a calendar date and plan out days, weeks and months of special events, announcements, contests and news to share. Wow, an entire road map of content, blog topics and email promos. It would work out just fabulously.

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Of course, anyone who has walked the planet for a few decades knows that social media—and breaking news—can quickly push our best-laid plans out the window. If the TV interview you’ve been working on for weeks has arrived but there’s a major earthquake in California, your big moment might be rescheduled—or axed. That’s why you—and your editorial calendar—must be flexible.

First Things First

Though content planning can bring challenges, savvy professionals still keep a framework in place.  

Templates that allow you to easily track—and update—content distribution are...